Terms of Use

These Terms of Use (“Terms”) govern your access to and use of silkroute.ind.in and related pages operated by SilkRoute (“we”, “us”, or “our”).

By browsing this website, submitting an inquiry, or communicating with us about textiles, sampling, or wholesale programmes, you agree to these Terms. If you do not agree, please do not use the site.

SilkRoute is a Kolkata-based textile partner specialising in scarves, garments, custom design and sampling, wholesale programmes, and sustainable sourcing for fashion brands. We have operated from West Bengal since 2004.

Information on this website is provided for general business purposes. It does not constitute a binding offer until confirmed in writing by SilkRoute.

You may use this website to learn about our collections, capabilities, sustainability and CSR initiatives, and to contact us regarding legitimate business opportunities.

You agree not to:

• Use the site in any way that violates applicable law or infringes the rights of others.
• Attempt to gain unauthorised access to our systems, data, or accounts.
• Introduce malware, automated scraping at scale, or other disruptive activity without our consent.
• Copy, reproduce, or redistribute site content for commercial purposes without our prior written permission.
• Misrepresent your identity, affiliation, or the purpose of an inquiry.

Forms on this site—including contact, wholesale, and design brief submissions—are used to start a conversation, not to place a confirmed order. We will review submissions and respond using the contact details you provide.

Any quotation, sample approval, production timeline, pricing, or delivery terms will be set out in separate correspondence, proforma invoices, or contracts agreed between you and SilkRoute. Where those documents conflict with general website content, the agreed commercial terms prevail.

All content on this website—including text, imagery, logos, layouts, and downloadable materials—is owned by SilkRoute or used with permission and is protected by applicable intellectual property laws.

Designs, artwork, specifications, and brand assets you submit remain yours or your licensors’ property. You grant us a limited licence to use submitted materials solely to evaluate and fulfil your request (for example, sampling, costing, or production discussions).

You must not use SilkRoute trademarks, product photography, or proprietary materials without our written consent.

We aim to keep website information current regarding products, techniques, sustainability practices, and contact details. Product availability, lead times, and specifications may change based on materials, season, and production capacity.

We do not warrant that all content is complete, error-free, or suitable for every purpose. You should confirm critical details directly with our team before relying on them for commercial decisions.

This site may link to third-party platforms such as social media, maps, or partner resources. Those sites are governed by their own terms and policies. SilkRoute is not responsible for their content, availability, or practices.

The website and its content are provided on an “as is” and “as available” basis. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not guarantee uninterrupted or secure access to the website.

To the fullest extent permitted by applicable law, SilkRoute and its directors, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the website or reliance on its content.

Our total liability for claims relating to website use (excluding liability that cannot be limited under applicable law) will not exceed the amount you paid to us, if any, for services arising from the specific inquiry giving rise to the claim in the twelve months before the claim.

You agree to indemnify and hold harmless SilkRoute from claims, losses, and expenses (including reasonable legal fees) arising from your misuse of the website, violation of these Terms, or infringement of third-party rights through content you submit.

Our collection and use of personal information is described in our Privacy Policy at /privacy-policy. By using this site, you acknowledge that policy.

These Terms are governed by the laws of India, without regard to conflict-of-law principles. Courts in Kolkata, West Bengal shall have exclusive jurisdiction over disputes arising from or relating to these Terms or use of the website, subject to mandatory consumer or statutory rights that cannot be waived.

We may update these Terms from time to time to reflect changes in our services, website, or legal requirements. The “Last updated” date below will be revised when changes are published. Continued use of the website after updates constitutes acceptance of the revised Terms.

For questions about these Terms of Use, contact:

SilkRoute — info@silkroute.ind.in | +91 9874883393

23 Kayasthapara 3rd Lane, Kolkata – 700078, India.