Privacy Policy

SilkRoute (“we”, “us”, or “our”) respects your privacy and is committed to protecting personal information you share with us through this website, email, phone, or related business communications.

This Privacy Policy explains what information we collect, how we use it, how long we keep it, and the choices available to you. By using silkroute.ind.in and related pages, you agree to the practices described here.

SilkRoute is a Kolkata-based textile partner specialising in scarves, garments, custom sampling, wholesale programmes, and sustainable sourcing for fashion brands. We have operated from West Bengal since 2004.

For privacy-related questions, contact us at info@silkroute.ind.in or +91 9874883393. Our studio address is 23 Kayasthapara 3rd Lane, Kolkata – 700078, India.

We may collect the following categories of information when you interact with our website or services:

• Identity and contact details such as your name, company name, country, email address, and phone number.
• Business and project information submitted through inquiry forms, including product type, preferred techniques, sample requirements, wholesale interest, and messages you provide.
• Technical data such as browser type, device information, IP address, and pages visited, collected through standard server logs and analytics tools.
• Communications you send us directly by email, phone, or social channels linked from this site.

We use personal information for legitimate business purposes, including:

• Responding to contact, wholesale, design brief, and custom sample requests.
• Preparing quotations, samples, and production discussions with your team.
• Improving our website, services, and customer experience.
• Sending operational updates related to an active inquiry or partnership.
• Complying with applicable laws, regulations, and professional obligations.

We process information based on your consent when you submit a form, our legitimate interest in operating and growing our textile business, and where necessary to perform a contract or pre-contractual steps you request.

We do not sell your personal information. We may share data with trusted service providers who help us host the website, deliver email notifications, or support operations, subject to appropriate confidentiality and security measures. We may also disclose information if required by law or to protect our rights, users, or partners.

We retain inquiry and business correspondence for as long as needed to respond to your request, maintain client records, resolve disputes, and meet legal or accounting requirements. When information is no longer required, we delete or anonymise it using reasonable safeguards.

We implement appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, or loss. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Depending on applicable law, you may have the right to access, correct, update, or delete personal information we hold about you, object to or restrict certain processing, and withdraw consent where processing is consent-based.

To exercise these rights, email info@silkroute.ind.in with your request. We may need to verify your identity before responding.

Our website may use cookies and similar technologies to support core functionality, remember preferences, and understand how visitors use the site. We may use privacy-focused analytics services to measure traffic and performance.

You can control cookies through your browser settings. Disabling cookies may affect some site features.

This website may contain links to third-party platforms such as social media, maps, or partner resources. We are not responsible for the privacy practices of those external sites and encourage you to review their policies separately.

Our services are directed at business clients and professionals. We do not knowingly collect personal information from children under 16. If you believe a child has provided us information, please contact us so we can remove it.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The “Last updated” date at the top of this page will be revised when changes are published. Continued use of the website after updates constitutes acceptance of the revised policy.

If you have questions about this Privacy Policy or how we handle personal information, please contact:

SilkRoute — info@silkroute.ind.in | +91 9874883393

23 Kayasthapara 3rd Lane, Kolkata – 700078, India.